The problem
As the application served larger customers, accessibility became a bigger concern. But frequent interface changes would also mean repeated updates to a large library of video and written training materials.
What we built
We upgraded the application’s UI framework, worked with an accessibility specialist to identify issues, and coordinated the changes into a single release.
- Upgraded the application from Bootstrap 3 to Bootstrap 4.
- Used UsableNet to identify and resolve accessibility issues.
- Beta tested with selected customers before releasing the coordinated update.
What changed
The application improved. The training changed once.
The release resolved identified accessibility issues and let ACP update its training materials once. Customers could train their users on the upgraded platform in one pass.
The technical decisions
Coordinate the technical and operational changes.
The release plan accounted for the people maintaining training materials as well as the people using the application. That constraint shaped how the improvements were delivered.
An upgrade was one part of the work.
The framework update addressed some components. The specialist review helped identify application-specific issues that still needed attention.